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GARENA VIETNAM TUYỂN DỤNG

www.garena.com

"Aim to change people's lives by providing great experiments with Internet based services". This mission leads us to be the pioneer in e-sports and one of few technology companies providing e-payment & e-commerce platforms. Some key factors about us:

- One of fastest-growing technology companies in Vietnam.

- 1,000+ employees over 6 years of growing.

- 50 points of Customer Service nationwide besides. We are looking talents for NETWORK OPERATION CENTER (NOC) in HANOI City NOC Engineers work at the focal point to provide essential monitoring and troubleshooting support for all Sea products, services and systems, escalate problems to appropriate teams. They aim to resolve network issues as soon as possible to bringing Sea's quality of services to new heights.

Job Description:

 Tier-I monitoring and support for Sea infrastructure, network and services.

 Monitor Sea infrastructure, network and services. Respond to graph/log anomalies, system alerts via email/sms/phone-calls, etc.

 Identify issues from anomalies and alerts according to SOPs and experiences.

 Escalate identified issues for resolution when necessary.

 Provide first-level troubleshooting and support on network and system issues.

 Follow up proactively with internal or external parties for issue resolution progress.

 Summarise and report on monitored systems for service improvement.

 Work in shifts (24x7)

Requirements:

 Diploma or degree in Telecommunication or Computer/IT Engineering.

 Knowledge in Ethernet network and computer systems.

 Knowledge in IT service management.

 Strong interpersonal skills and able to interact with all levels of employees professionally.

 Strict adherence to company policies and confidentiality.

 Strong in technical report writing and documentation.

 Possessing one or more of the following types of certificates is a plus:

    o CCNA

    o IT Service Managemen

If you’re interested in this opportunity, please just contact us at: minhluan.la@ved.com.vn

Here is my Skype ID (luanla82) for quick chat if you have any questions