IBM WEB BASED TRAINING (WBT) IS SELF-DIRECTED AND SELF-PACED. Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Web Based Training courses are non-refundable. Once you purchase a Web Based Training course, you will be charged the full price 

IBM Web Based Training courses are sold on a per-user basis. WBT courses provide a training advantage for you and your teams, helping you get up to speed quickly. Take the courses you need, at your convenience and at your own pace. 

You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.

System Requirements: To participate in both the lectures and labs for this course, the student workstation must meet the following hardware requirements:

• Minimum of 256 MB of memory
• Windows 98 or higher
• Headset with microphone, or separate microphone and speakers
• Internet Explorer 5.5 or higher
• 128-bit encryption (Versions of Internet Explorer prior to version 6.0 and Windows 98, NT 4.0, and 2000 must have the High Encryption Packs installed)
• Citrix ICA Client (Installed when you access e-lab during class)
• High speed internet (56K bps or higher)

NOTE: The Citrix application (web client or full package) requires access to port 443 (https). Please ensure personal and corporate firewalls have this port open.

IBM Tealeaf 8.7 is a suite of customer experience management solutions which analyze visitor interactions on websites and mobile devices to help organizations deliver an optimal digital experience.

Learn how to use Tealeaf at your convenience with this collection of on-demand tutorials. Whether you're a new user, brushing up on your classroom training, or looking to take your knowledge to the next level, you'll find the tutorials to take you there.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

Please refer to Course Overview for description information.

There are no prerequisites for this course.

1. Customer Listening with Tealeaf Search and Replay (16 minutes)
2. Analyzing Website Issues: Using Tealeaf Reports (15 minutes)
3. Build an Event with BBR (14 minutes)
4. Test an Event (12 minutes)
5. Create an Alert for Proactive Awareness (11 minutes)
6. Capture a Value with an Event (18 minutes)
7. Identify Patterns of Struggle (18 minutes)
8. Pinpoint Struggle with Business Process Scorecards (15 minutes)
9. Segment Report Data with Dimensions (19 minutes)
10. Build Search and Session List Templates (15 minutes)